Orders
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, and Discover. If you need to pay with a method other than a credit or debit card, please contact us, and we'll be happy to assist you.
What are the steps to place an order?
Ordering at thevivatrees.com is quick, easy, and secure. Just follow these steps to place your order:
Add to Cart: To add an item to your shopping cart, click the “Add to Order” button on any product page.
Checkout: When you are finished shopping, click the “Checkout” button in your shopping cart.
Account Sign-In: Sign in to your online account, or create a new online account.
Verify Addresses: Verify your billing and shipping addresses. Ensure the billing address and zip code match those of the credit card used for the purchase. Change these addresses if necessary. Enter any keycode, if applicable, then continue with checkout.
Payment Information: Enter your payment information, then click the “Pay Now” button. Please note that the billing address and zip code must match those of the credit card used for the purchase.
Confirmation: Print your order confirmation receipt for your records. thevivatrees.com will send you an order confirmation and status updates via email to the provided email address.
By following these steps, you'll have a smooth and secure ordering experience at thevivatrees.com.
How can I modify an existing order?
If you require alterations to an existing order, we suggest reaching out to our customer service at inquiry@thevivatrees.com or call us at (562) 456-0507 right away. Please provide your order number and the updated information, and we will get in touch with you promptly upon receiving your message.
What is your return policy?
Our return policy allows for returns within 30 days from the date you received your item. To qualify for a return, your item must remain in its original condition, unused or unworn, with tags intact, and in the original packaging. Additionally, you must have the receipt or proof of purchase.
To initiate a return, please reach out to us at inquiry@thevivatrees.com. If your return is approved, we will provide you with a return shipping label and furnish instructions on the process and designated return location. Please note that items sent back to us without prior authorization will not be accepted.
Is your warranty valid outside the US?
No, our warranty is valid only within the continental United States.
How do I find the product SKU?
To find the product SKU (Stock Keeping Unit), you can look for it in one of the following places:
On the Product Page: The SKU is listed in the product details on our website.
On the Packaging: If you have the physical product, the SKU is usually printed on the packaging.
In Your Order Confirmation: If you've purchased the product online, check your order confirmation for the SKU.
