Refund policy

Return Policy

We accept eligible non-defective returns within 30 days of delivery.

For Christmas seasonal products, return requests must also be submitted before December 25, whichever comes first.

Christmas Seasonal Products Include

Artificial Christmas trees
Wreaths
Garlands
Holiday décor

Non-defective Christmas seasonal products are not eligible for return after December 25, even if the product was delivered fewer than 30 days earlier.

Return Eligibility

To be eligible for a return, the product must be unused and in its original condition.

All original sections, stands, power components, accessories, instructions, and other contents must be included and returned in the original packaging.

We may request photos of the product and packaging to confirm their condition before approving the return.

Starting a Return

To start a return, please contact us at inquiry@thevivatrees.com and provide your order number and reason for return.

If your return is approved, we will provide instructions on where and how to send the product back.

Please do not send any product back before receiving return authorization from Vivatrees.

Return Shipping Costs

For eligible non-defective returns due to reasons such as ordering the wrong product or size, changing your mind, or no longer wanting the product, the customer is responsible for the applicable return shipping costs.

Vivatrees does not charge a restocking fee for eligible authorized returns.

Free standard shipping provided with the original purchase applies to the original delivery and will not be separately deducted from your refund.

If Vivatrees provides a prepaid return shipping label, the applicable return shipping cost may be deducted from your refund unless otherwise stated.

Return Authorization

All returns must receive authorization from Vivatrees before being shipped back.

Returns sent without prior authorization may not be accepted.

Vivatrees is not responsible for shipping costs, loss, or other expenses associated with unauthorized returns.

Non-Returnable Products

The following products are not eligible for return:

Sample Kits
Giveaways or complimentary products
Used products without a verified quality issue
Products damaged through improper use, improper assembly, misuse, or customer handling
Products purchased from unauthorized resellers

Sample Kits are final sale and are not eligible for return or refund.

Defective, Damaged, Incomplete, or Incorrect Products

If your product arrives defective, damaged, incomplete, or different from what you ordered, please contact our customer service team within 10 days of delivery.

Please provide your order number along with clear photos or video showing the issue.

If the claim is approved, Vivatrees will cover the applicable return, replacement, or exchange shipping costs.

Depending on the circumstances, Vivatrees may provide replacement parts, a replacement product, an exchange, a refund, or another appropriate solution.

Manufacturing defects identified after the initial 10-day delivery period may still be reviewed under the applicable Vivatrees Limited Warranty.

Refund Process

After receiving an authorized return, we will inspect the product within 2–3 business days.

If the return is approved, the refund will be initiated to your original payment method within the following 3 business days.

We will notify you once the refund has been processed.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original or expedited shipping charges paid separately by the customer, if any, are non-refundable unless the return is due to an error by Vivatrees or an approved product issue.