Refund policy
Return Policy
We accept eligible non-defective returns within 30 days of delivery.
For Christmas seasonal products, return requests must also be submitted before December 25, whichever comes first.
Christmas Seasonal Products Include:
- Artificial Christmas trees
- Wreaths
- Garlands
- Holiday décor
Non-defective Christmas seasonal products are not eligible for return after December 25, even if the product was delivered fewer than 30 days earlier.
Return Eligibility
To be eligible for a return, the product must be unused and in its original condition.
All original sections, stands, power components, accessories, instructions, and other contents must be included and returned in the original packaging.
We may request photos of the product and packaging to confirm their condition before approving the return.
Starting a Return
To start a return, please contact us at inquiry@thevivatrees.com and provide your order number and reason for return.
If your return is approved, we will provide instructions on where and how to send the product back.
Important Information
Used products may only be returned when there is a verified quality issue.
If you ordered the wrong product or size, or no longer want the product, you are responsible for the applicable shipping costs for the original delivery and return shipment.
Return Authorization
Please request return authorization before sending any product back.
Returns sent without prior authorization may not be accepted. VivaTrees is not responsible for shipping costs associated with unauthorized returns.
Non-Returnable Products
The following products are not eligible for return:
- Giveaways or complimentary products
- Used products without a verified quality issue
- Products damaged through improper use or customer handling
- Products purchased from unauthorized resellers
Defective, Damaged, or Incorrect Products
If your product arrives defective, damaged, incomplete, or different from what you ordered, please contact our customer service team within 10 days of delivery.
Please provide your order number along with clear photos or video showing the issue. If the claim is approved, VivaTrees will cover the applicable return or exchange shipping costs.
Manufacturing defects identified after the initial 10-day delivery period may still be reviewed under the applicable VivaTrees Limited Warranty.
Refund Process
After receiving an authorized return, we will inspect the product within 2–3 business days.
If the return is approved, the refund will be initiated to your original payment method within the following 3 business days. We will notify you when the refund has been processed.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
For return or refund assistance, please contact: