Shipping policy

Shipping Policy

Last Updated: August 20, 2026

At Vivatrees, we want your order to arrive safely, securely, and as smoothly as possible. Please review the shipping information below before placing your order.

Free Standard Shipping

Vivatrees offers free standard shipping on all eligible orders within the contiguous United States.

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
U.S. territories
P.O. Boxes
APO/FPO addresses

Free shipping applies to the original delivery of your order. For information regarding returns and return shipping costs, please refer to our Refund & Returns Policy.

Order Processing

Orders are typically prepared for shipment on the next business day after your order is placed.

Business days are Monday through Friday, excluding U.S. federal holidays.

During peak holiday periods, major promotions, severe weather, or periods of unusually high order volume, additional processing time may be required.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

Most orders are typically delivered within 3–5 business days after shipment.

Delivery times may vary depending on:

Your shipping destination
Carrier transit times
Weather conditions
Holiday shipping volume
Transportation disruptions
Other circumstances outside Vivatrees' reasonable control

Delivery dates shown at checkout or provided by the carrier are estimates and are not guaranteed.

Shipping Locations

Orders may be fulfilled from one or more of our U.S. warehouse locations, including our facilities in California and Georgia, depending on product availability and the destination of your order.

This allows us to route orders from the most appropriate available fulfillment location.

Large Trees & Multiple Packages

Certain larger products, including some 9 ft and 12 ft Christmas trees, may be shipped in multiple cartons.

Because each carton travels separately through the carrier network:

Packages from the same order may arrive on different days.
Each carton may have its own tracking number.
Receiving one carton does not necessarily mean the entire order has been delivered.

Please review all tracking information before contacting us about a missing package.

We recommend keeping all original packaging until you have received every carton, assembled your product, and confirmed that all components and lighting functions are working properly.

Tracking Your Order

Tracking information will be sent to the email address provided during checkout once your shipment has been processed.

Tracking information may take some time to update after the carrier first receives the package.

For orders shipped in multiple cartons, more than one tracking number may be provided.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Telephone number

If you notice an error in your shipping address, please contact us at inquiry@thevivatrees.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has been processed or transferred to the carrier.

If a package is returned to Vivatrees because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be shipped again.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at inquiry@thevivatrees.com.

We will make reasonable efforts to accommodate your request before the order ships.

Once an order has entered the shipping process or has been transferred to the carrier, we may no longer be able to modify or cancel the shipment.

If the order has already shipped and you no longer want the item, the request will be handled according to our Refund & Returns Policy.

Carrier Delays

Once an order has been transferred to the shipping carrier, transit delays caused by the carrier, severe weather, natural disasters, holiday volume, transportation disruptions, or other circumstances outside Vivatrees' reasonable control may occur.

Vivatrees will assist customers with available tracking information and carrier inquiries when appropriate, but carrier transit estimates are not guaranteed delivery dates.

Lost Packages

If your tracking information indicates that a package has not moved for an extended period or you believe your shipment may be lost, please contact us at inquiry@thevivatrees.com with your order number.

We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.

Please do not file multiple carrier claims for the same shipment while a Vivatrees investigation is in progress.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend first:

Checking around your property, garage, porch, side entrance, or other secure delivery locations.
Checking with household members, neighbors, building staff, or property management.
Allowing a short period of time in case the carrier marked the shipment delivered shortly before completing final delivery.

If the package still cannot be located, please contact us at inquiry@thevivatrees.com so we can review the shipment with you.

Damaged Packages or Products

If your order arrives with visible shipping damage or the product appears to have been damaged during transit, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

Your order number
Photos of the shipping carton
Photos of the shipping label
Photos or video showing the damaged product or components
A description of the issue

Please keep the product and all original packaging while we review the claim.

Depending on the circumstances, Vivatrees may provide replacement parts, a replacement product, another appropriate remedy, or further return instructions.

For product defects, warranty coverage, or other product-related issues, please refer to our Warranty Policy.

Returns

This Shipping Policy applies to the delivery of your original order.

Return eligibility, return authorization, return shipping costs, refunds, and other return-related terms are governed separately by our Refund & Returns Policy.

Please do not return an item without receiving return authorization and return instructions from Vivatrees.